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Attention!!! We are not liable for lost, stolen, or damaged packages.
ROUTE PACKAGE INSURANCE IS REQUIRED FOR ALL SHIPPING AND DELIVERY ORDERS!
SHALIA ROCHELLE offers package insurance through ROUTE to all customers at checkout. If you choose this option, please track your package until it reaches its destination. In case of any issues, use the following link to file a claim at claims.route.com. Route will conduct an investigation and notify us upon completion. It's essential to understand that SHALIA ROCHELLE is not accountable for the duration of the claims process.
If you decide to unselect or opt out of Route Package insurance, SHALIA ROCHELLE will not be liable for any lost, stolen, or damaged packages caused by the shipper. By opting out, you accept full responsibility, removing any liability from SHALIA ROCHELLE. Consequently, we will not engage in any investigations with the shipping company for lost, stolen, or damaged packages. It is crucial to note that you bear full responsibility for any mishaps.
SHALIA ROCHELLE will NOT provide replacements for lost, stolen, or damaged packages classified as such by the shipper and supported by a claims report for customers who opt out of Route package insurance.
We ship on business days only (Monday-Friday).
1-3 Business days for shipping (Sales May be longer)
Express Shipping (WHEN AVAILABLE)
up to 24 hour Processing
Ships Same Business Day
1-2 Business Days Package gets delivered if there's no delay.
All orders are subject to fraud risk analysis.
**In order to avoid any delays in shipping please provide matching shipping & billing addresses.
We only ship to confirmed addresses. If the shipping address is not the same as the billing address connected with your ATM/Debit/Credit /Checking Account it will not confirm.Domestic shipping may take up to 7 to 10 business days.